PresNa gives community association management companies a 24/7 AI assistant that handles resident intake, amenity bookings, and violation-notice questions — plus automated, compliant follow-up on delinquent assessments.
Board members and property managers shouldn't be the after-hours answering service. PresNa picks up where staff hours end.
A resident calls about a past-due assessment at 9pm. Instead of voicemail, PresNa answers, explains the balance, and starts the follow-up — so nothing waits until your next board meeting.
Community-association assessment collection sits in its own regulatory lane. Courts have held that HOA assessments are "debts" under the Fair Debt Collection Practices Act when a third party is collecting them — so PresNa's AI assistant always identifies itself as acting on behalf of your association or management company by name, never as an anonymous third party.
It never claims to be a licensed collection agency or attorney, and it never states or implies that a lien or legal action is imminent. Questions about a specific balance, a payment dispute, or a notice a resident received are always routed to your association's manager or board — not resolved by the AI.
State licensure and notice requirements for association collections vary — PresNa's compliance rules are configured per state and reviewed by the account owner, not hardcoded.